1.1. These Terms and Conditions (“Terms” or “Terms and Conditions”) are applicable to your relationship with the online platform at glsuccess.com (including, but not limited to, e-mails, live sessions, messaging, worksheets, and the sections of our coaching session) through which counselling may be provided (the “Platform”), operated by GL Success Pte Ltd (the “Company”). The Terms and Conditions also contain provisions regarding your access and use of the Platform.

1.2. The Terms apply to all visitors, users and others who access or use the Platform, except for (i) any Happiness Coach, consultant, practitioner, professional, expert, coach, therapist, advisor, or any other person or legal entity who registers to provide its Happiness Coach Services (as defined below) through the Platform (“Happiness Coach’s”) and (ii) the Company’s affiliates – to which separate terms and conditions apply.

1.3. The terms “you”, “your,” and “yourself” refer to the individual user of the Platform and/or the Happiness Coach Services (as defined below).

1.4. Please read the Terms and Conditions carefully before using the Platform. Your access to and use of the Platform is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Platform you agree to be bound by the Terms and Conditions. You are not allowed to use the Platform if you disagree with any part of the Terms and Conditions.

1.5. You confirm that you are (i) over the age of 18, (ii) physically located or are a resident of the state or the Country you have chosen as your current residency when creating your account, (iii) legally able to consent to receive the Happiness Coach Services, and (iv) legally able to enter into an agreement.

1.6. You should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information about appropriate medications or treatment for you. None of the content on the Platform or provided by the Happiness Coach represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. The Company does not approve any specific tests, medications, products, or procedures.

The Platform

2.1. The Platform as well as any information text, graphics, photos, or other materials uploaded, downloaded or appearing on the Platform is available at the Company’s website and mobile app (the “App”).

2.2. The Platform shall be used to connect you with a Happiness Coach who will provide services such as counselling, consulting, and professional advice to you through the Platform (the “Happiness Coach Services”).

2.3. Other than the guidance and advice you receive directly from the Happiness Coach, the other educational, graphics, research sources (such as the sections in our online coaching session) and other incidental information on the Platform should not be considered medical advice.

2.4. The Platform shall be provided “as is” without any express or implied warranties of any kind, including but not limited to merchantability, non-infringement, security, fitness for a particular purpose or accuracy. To the fullest extent permissible pursuant to applicable law, the Company expressly disclaim all warranties of any kind, whether expressed or implied.

2.5. At any time and for any reason, or for no reason at all the Company may, with or without prior notice, modify, suspend, disrupt, or discontinue (i) the Platform, (ii) any part of the Platform, or (iii) the use of or access to the Platform, whether to all users or to you specifically. Further, the Company is entitled, but is not obligated to, refuse to provide access to the Platform to any person, agency, or organization at any time, for any reason or for no reason at all, in its sole discretion. The Company reserves the right to without prior notice change, suspend, or discontinue all or part of the Platform, temporarily or permanently. The Company will not be liable for any of the afore mentioned actions or for any losses or damages that are caused by any of the afore mentioned actions.

2.6. The Company will make commercially reasonable efforts to ensure the Platform’s reliability and accessibility. However, no platform can be 100% reliable and accessible and the Company does not warrant that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free always, or that any eventual defects will be corrected.

2.7. The Company has created an accredited network and hires advanced data science available to offer the best digital tools to use the Platform. In view of the foregoing, you are always advised to exercise a high level of care and caution in the use of the Platform as you would making any mental health or medical decision.

2.8. The Platform can contain other content, products or services which are offered or provided by third parties (“Third Party Content”), links to Third Party Content (including but not limited to links to other websites) or advertisements related to Third Party Content. The Company is not liable (or responsible) for the creation of any such Third-Party Content, including but not limited to any related products, practices, terms or policies. Further, the Company will not be liable for any damage or loss caused by any Third-Party Content.

2.9. You shall be solely and fully responsible for any damage to the Platform or any computer system, any loss of data, or any improper use or disclosure of information on the service caused by you or any person using your username or password. The Company cannot and does not assume any responsibility for any loss, damages or liabilities arising from the failure of any telecommunications infrastructure, or the internet, or for your misuse of any protected health information, advice, ideas, information, instructions, or guidelines accessed through the Platform.

Your Account

3.1. In order to use the Platform, you must sign up and establish an individual user account, which includes providing specific information. When establishing your account, you must also provide your personal contact information.

3.2. You undertake not to create more than one account, or an account for anyone other than yourself without prior permission from the other person. Further, you undertake not to use the account of any other person for any reason.

3.3. You are always responsible for maintaining the confidentiality of your account password and username (if any) and any other security information related to your account. In the event of any unauthorized use of your account or any other concern for breach of your account security, you undertake to immediately notify the Company. The Company will not be liable for any loss or damage that you incur as a result of someone else accessing using your account, either with or without your knowledge. You are recommended to frequently change and take extra care to protect your password.

3.4. You are solely and fully liable and responsible for all activities performed using your account. The Company will hold you liable and responsible for any damage or loss incurred as a result of the use of your account by any person whether authorized by you or not, and you agree to indemnify and hold the Company harmless for any such damage or loss.

The Happiness Coach and Happiness Coaching Services

4.1. The Company does not employ the Happiness Coach’s matched through the Platform. The Happiness Coach, and any individuals retained by the Happiness Coach to use the Platform, are independent parties in relation to the Company and no employment relationship for such individuals shall arise between the individual and the Company. The Company has created a digital health network with nationwide and worldwide digital trained and accredited Happiness Coach’s.

4.2. The Company cooperates with independent, licensed, or certified/accredited (depending on their location), insured and vetted professional Happiness Coach’s. The Company requires all Happiness Coach’s providing Happiness Coach Services to be licensed or certified/accredited professionals in good standing in the relevant field of expertise abiding by all relevant laws, rules, and regulation.

4.3. Your relationship with the Happiness Coach is solely, and strictly, with the Happiness Coach. The Company shall not be involved in the Happiness Coach-patient relationship. Further, the Company does not interfere, validate, or control the Happiness Coach’s treatment unless advocating on behalf of you when following up on a specific complaint.

4.4. You should not at any time disregard, avoid, or delay obtaining medical advice from your primary doctor or other qualified healthcare provider, or use or combine the Platform with traditional face-to-face appointments, only because of information you find notice on the Platform or the Company’s website or because of advice you receive through a Happiness Coach.

4.5. The Platform is limited to allowing Happiness Coach Services. The Happiness Coach is further liable for the Happiness Coach Services provided by the Happiness Coach.

Your Use of the Platform

5.1. Your use of the Platform and your reliance upon any of its contents is solely at your risk.

5.2. You are aware that to access and use the Platform, you must provide truthful information about your age, country and contact details. The Happiness Coach you access depend on this certification to interact with you and provide the Happiness Coach Services.

5.3. All information you have provided, or will provide in the future, in or through the Platform shall be true, accurate, current, and complete. Additionally, you shall during the term of these Terms and Conditions make sure to maintain and update the information to continue to be true, accurate, current, and complete.

5.4. You shall not access or use the Platform or the Happiness Coach Services in an unlawful way or for an unlawful or illegitimate purpose or in any manner that contravenes these terms.

5.5. You undertake not to post, send, use, store, transmit or deliver either of the following on and through the Platform:

(i) messages or information under a false name.

(ii) unsolicited e-mail and/or advertisement or promotion of goods and services.

(iii) malicious software or code.

(iv) information that is unlawful, libelous, defamatory, fraudulent, predatory of minors, harassing, privacy invading, abusive, threatening or hateful, vulgar, obscene, racist or potentially harmful content.

(v) any content that infringes a third party right including intellectual property rights of others or the privacy or publicity rights of others.

(vi) any content that may cause damage to a third party; or

(vii) any content which may constitute, cause, or encourage a criminal action or violate any applicable law.

5.6. Further, you shall not attempt to disrupt the operation of the Platform by any method, including through use of viruses, Trojan horses, worms, time bombs, denial of service attacks, flooding, or spamming. You shall not use the Platform in any way that could damage, disable, or impair the Platform. You shall not attempt to obtain unauthorized access to any user accounts or computer systems or networks, through hacking, password mining or any other means. You shall not use any robot, scraper, or other means to access the Platform for any purpose.

5.7. The Company is not obligated to respond to messages posted on the Platform. You are solely responsible for the information or material you post on the Platform.

5.8. In case you provide information that is untrue, inaccurate, not current, or incomplete, or the Company has reasonable grounds to believe that your account information is untrue, inaccurate, not current or incomplete, the Company reserves the right to transition your treatment to another Happiness Coach outside of the Platform and refuse any future request(s) from you to use the Platform.

5.9. Your use of the Platform, including the Happiness Coach Services, are solely for your own personal use and you shall not use the Platform or the Happiness Coach Services for or behalf of any other person or organization.

5.10. You shall not interfere with or interrupt, or attempt to interfere with or interrupt, any of the Company’s or the Platform’s systems, services, servers, networks, or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.

5.11. You shall not violate any applicable local, state, national or international law, statute, ordinance, rule, regulation, or ethical code in relation to your use of the Platform and your relationship with the Happiness Coach’s and the Company.

5.12. In case you would receive a file from the Company or a Happiness Coach, whether through the Platform or not, you shall check and scan this file for any virus or malicious software prior to opening or using this file.

5.13. This Clause 5.13 applies to any App accessed through or downloaded from any source where the App is made available (“App Provider”). The Terms and Conditions are applicable on the relationship between you and the Company, and not with the App Provider. The Company is solely responsible for the App. The App Provider has no obligation to furnish any maintenance and support services with respect to the App claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of the Company. In case you download the App, such as a stand-alone software product or a browser plugin, you agree that from time to time, the software may require that you download upgrades, updates, and additional features the Company publish in order to improve, enhance, and further develop the software, Platform, or App. The App may change from time to time and/or the Company may permanently or temporarily stop providing the App without prior notice to you.

Payment

6.1. Regardless of any payments made, the Company shall not be considered as your direct provider of coaching services. Solely the Happiness Coach shall be considered as such provider.

6.2. You shall only use credit cards or other payment means (“Payment Means”) which you are duly and fully authorized to use. All payment related information you have provided and will provide in the future, to or through the Platform, shall be accurate, current, and correct and will continue to be accurate, current and correct. By providing the Company with your credit card information, you authorize the Company to bill and charge your credit card.

6.3. You shall pay all fees and charges associated with your account on a timely basis and according to the fee schedule, the terms and the rates as published on the Platform. By providing the Company with your Payment Means you authorize the Company to bill and charge you through the Payment Means. Further, you shall maintain valid Payment Means information in your account information.

6.4. The Company provide professional services, which are paid to the Happiness Coach through a Happiness Coach Agreement between the Company and the Happiness Coach. Refunds for unused time are normally not granted since the Happiness Coach’s charge for time which is scheduled to be used – as other medical professionals. The Company will together with the Happiness Coach review refund requests on a case-by-case basis. In case the refund request is based on any special or legal circumstances, such as but not limited to medical, death, disability or court orders, the Company will make accommodations. In case refund is not granted or possible, the Company will be able to provide other accommodations.

Intellectual Property

7.1. All content available on or through the Platform shall be the property of the Company or its licensors, and shall be protected by copyright, trademark, patent, trade secret and other intellectual property law.

7.2. The Platform is subject to various factors such as, but not limited to, software, hardware, and tools, either the Company’s or those owned and/or operated by the Company’s contractors and suppliers.

7.3. You undertake not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through the Platform to any third party. All software and accompanying documentation made available for download through the Platform is the copyrighted work of the Company or its licensors. Any copy made of information obtained through the Platform must include all applicable copyright notices.

7.4. The Platform is protected by copyright, trademark, and other laws of both Singapore and foreign countries. The Company’s trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. Any kind of abuse will be reported.

Limitations of Liability

8.1. You will indemnify, defend, and hold the Company harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys’ fees and expenses) arising out of or relating to any of the following:

(i) your access to or use of the Platform.

(ii) your use of the Happiness Coach Services.

(iii) any actions made with your account whether by you or by someone else.

(iv) your violation of any of the provisions of this Agreement.

(v) non-payment for any of the services (including Happiness Coach Services) which were provided through the Platform.

(vi) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property, or privacy right.

8.2. In the event of any problem with the Platform or any of its content, your sole remedy shall be to cease using the Platform. Under no circumstances shall the Company, any of the Company’s licensor or supplier, or any third party who promotes the Platform or provides you with a link to the Platform be liable in any way for your use of the Platform or any of its content, including, but not limited to, any errors or omissions in any content, any infringement by any content of the intellectual property rights or other rights of third parties, or for any loss or damage of any kind incurred as a result of the use of any content.

8.3. Under no circumstances shall the Company, its licensors or suppliers of non-medical/ mental healthcare services or any third party who promotes the Platform or provides you with a link to the Platform, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages (including, but not limited to, personal injury, lost profits, business interruption, loss of programs or other data on your computer or otherwise) arising from or in connection with your use of the Platform, whether under a theory of breach of contract, negligence, strict liability, malpractice or otherwise, even if the Company or any third party have been advised of the possibility of such damages.

8.4. The Company shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages.

8.5. The Company’s aggregate liability for damages arising with respect to the Terms and Conditions and any use of the Platform will not exceed the total amount of money paid by you or on your behalf through the platform in the 3 (three) months period prior to the date of the claim.

8.6. You shall release and hold the Company harmless for all causes of actions and claims resulting from the Happiness Coach Services or the Platform, such as but not limited to acts, omissions, opinions, responses, advice, suggestions, information and or service of any Happiness Coach and/or any other content or information accessible through the Platform.

8.7. If applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

Notices

9. The Company may notify or in other ways communicate with you regarding the Terms and Conditions or any aspects of the Platform, by posting it online or by e-mail or regular mail to the address you provided when creating your account. The date of receipt shall be the date on which such notice is given. Notices sent to the Company must be sent by email to connect@glsuccess.com.

Data Protection

10.1. The Personal Data Protection Act (PDPA) provides a baseline standard of protection for personal data in Singapore. It complements sector-specific legislative and regulatory frameworks such as the Banking Act and Insurance Act. It comprises various requirements governing the collection, use, disclosure, and care of personal data in Singapore. To get information about the Company’s processing of your personal data, please see the Company’s Privacy Policy found here»

10.2. The Company has always respected your privacy and is therefore PDPA compliant and follows stringent data privacy rules.

10.3. The Company will provide you with its notice of any data breach in case of such breach. Further, the Company will engage a third-party security firm from time to time to audit code and technology security and procedures around data security.

10.4. All de-identified data, meta-data and research data collected by the Company through your use of the Platform shall remain the sole property of the Company. The Company may share some or all of the research data with third parties in connection with joint or outside research, analytics, or similar purposes. Research data is non-identifiable aggregated as a statistical measure, however, not in a manner that would identify you personally. You shall not request that the Company remove or delete any of such data.

10.5. The Company is obligated to store personal data as required by law, typically for no less than seven (7) years and may not delete personal data containing medical data even upon your direct request.

Miscellaneous

11.1. Assignment

The Company shall be entitled to freely transfer or assign the Terms and Conditions or any of its obligations hereunder. You shall not be entitled to transfer any of your rights or obligations under the Terms and Conditions, without the prior written consent from the Company.

11.2. Waiver

An omission by the Company or you to exercise its rights and remedies under the Terms and Conditions on any occasion shall not constitute a waiver of such rights and remedies on other occasions.

11.3. Entire Agreement

These Terms and Conditions represents the entire understanding and constitutes the whole agreement between you and the Company.

11.4. Surviving clauses

All clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of these Terms and Conditions.

11.5. Amendments

The Company shall be entitled to change the Terms and Conditions by posting modifications on the website www.glsuccess.com. Therefore, you are encouraged to check the terms of the Terms and Conditions frequently. The last update date of this Agreement is posted at the top of the Terms. Unless otherwise specified, all modifications shall be effective upon posting. By using the Platform after the changes have become effective, you agree to be bound by such changes. Should you not agree to the changes, you must terminate access to the Platform and participation to Happiness Coach Services.

11.6. Severability

If any provision of the Terms and Condition is held to be illegal, invalid, unenforceable, in whole or in part, such provision or part thereof shall to that extent be deemed not to form a part of the Terms and Conditions. The validity and enforceability of the remainder of the Terms and Conditions shall, however, not be affected, provided that the remaining terms are reasonably adjusted to redress any imbalance caused by the unenforceability or invalidity of the original provision.

Governing Law and Disputes

12.1. These Terms and Conditions shall be governed by the substantive law of Singapore.

12.2. The courts of Singapore shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or in connection with the Terms and Conditions, or the breach, termination or invalidity thereof.

This page was last updated on 1st Feb 2024.